Cancellation Policy & Terms
At Royal Heritage Travels, we understand that travel plans can sometimes change due to personal circumstances or unavoidable situations. If you need to cancel a confirmed tour or travel service, a written cancellation request must be submitted to us.
The applicable cancellation charge will be determined based on the number of days remaining before the scheduled arrival date. The cancellation request will be considered effective from the date on which we receive the written cancellation request.
1. Cancellation Charges
The following cancellation charges will apply to the total tour or service cost:
| Cancellation Period | Applicable Cancellation Fee |
|---|---|
| 50 days or more before arrival | 10% of total tour/service cost |
| 49 days to 30 days prior to arrival | 15% of total tour/service cost |
| 29 days to 20 days prior to arrival | 20% of total tour/service cost |
| 19 days to 15 days prior to arrival | 30% of total tour/service cost |
| 14 days to 08 days prior to arrival | 50% of total tour/service cost |
| 07 days or less / No Show | NO REFUND (100% cancellation charge) |
2. Cancellation Request
Cancellation requests should be submitted in writing. The applicable cancellation period will be calculated based on the date the cancellation request is received by Royal Heritage Travels.
Verbal requests or requests communicated through a third party may not be considered until a written cancellation request has been received and acknowledged.
3. Refund Processing
Where a refund is applicable after deduction of the relevant cancellation charges, the refundable amount will be processed according to the applicable booking and payment conditions.
Any charges already paid to third-party service providers, where applicable, may also be subject to their respective cancellation and refund policies.
4. Third-Party Services
Certain services included in a tour, such as accommodation, transportation, activities, permits, safaris, tickets, or other bookings, may have separate cancellation conditions imposed by the respective service provider.
In such cases, the applicable third-party cancellation terms may affect the final refundable amount.
5. Changes to Travel Plans
Any request to modify travel dates, accommodation, transportation, sightseeing arrangements, or other confirmed services may be subject to availability and additional charges.
Changes requested close to the scheduled arrival date may also be treated according to the applicable cancellation or amendment conditions.
6. No-Show Policy
If a traveller does not arrive or fails to use the confirmed travel service without providing a valid cancellation request within the applicable period, the booking will be considered a No Show.
No refund will be applicable for bookings classified as a No Show, subject to the terms applicable to the confirmed booking.
7. Important Note
Cancellation and refund conditions may vary for specific travel services, special packages, seasonal bookings, or services provided by third-party operators. The applicable terms communicated at the time of booking will also apply where they differ from the general cancellation policy.
8. Policy Updates
Royal Heritage Travels may update or revise this Cancellation Policy from time to time to reflect changes in our services, booking procedures, or applicable travel arrangements. The latest version published on this page will apply to future bookings.
