Frequently Asked Questions

Toll charges, applicable state taxes, paid parking fees, and other government or location-specific charges are generally payable by the passenger to the respective authorities, unless specifically mentioned as included in your booking.

For interstate taxi services, a minimum average distance of 300 KM per calendar day may be considered for billing purposes. The applicable charge may be calculated based on the average daily distance or the actual distance travelled, whichever is higher.

Additional night-driving charges may apply when the driver is required to operate the vehicle between 11:00 PM and 06:00 AM. Any applicable charges will depend on the confirmed travel arrangement.

A driver allowance of ₹300 per day may apply for the driver's food and accommodation during the trip. The applicable allowance and inclusions will be communicated as part of your confirmed booking.

Yes. Pickup times can generally be arranged according to your travel requirements, including early morning or late-night pickups. The requested pickup time should be provided in advance so that the vehicle and driver can be scheduled accordingly.

An advance payment may not be required for every booking, depending on the service and booking conditions. However, advance payment may be recommended to secure your vehicle, accommodation, or tour arrangements. Any amount paid in advance will be adjusted against the final payable amount, where applicable.

Royal Heritage Travels may accept multiple payment options, including cash, credit cards, debit cards, UPI-based payments, and net banking, subject to the payment method available for your particular booking.

Yes, booking changes or cancellations may be possible depending on the service booked and the applicable cancellation terms. We recommend submitting your request as early as possible. Cancellation charges, refund conditions, and modification fees, where applicable, will be governed by the cancellation policy associated with your booking.